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Returns Policy

Yorkshire Lash aims to ensure complete satisfaction with your purchase. If you are not fully satisfied with your order, please review our returns policy below.

 

  1. Returns Eligibility

   - Products must be unused, in their original packaging, and returned within 30 days of receipt.

   - For hygiene reasons, certain products (e.g., opened lash adhesives) are non-returnable.

 

  1. How to Initiate a Return

   - Contact us using the contact page and a member of the customer service team will reach out to you (usually within 48hrs). 

   - Include your order number, the item(s) you wish to return, and the reason for the return.

 

  1. Refunds

   - Upon receiving your returned item(s) and verifying their condition, we will process your refund to the original payment method within 5-7 business days.

   - Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

 

  1. Exchanges

   - If you wish to exchange an item, please contact our customer service team. We will guide you on how to return the original item and place a new order.

 

  1. Defective or Incorrect Items

   - If you received a defective or incorrect item, please contact us within 7 days of receipt. We will arrange a replacement or refund, including shipping costs.

If you have further questions, feel free to reach out to us.

 

Thank you for choosing Yorkshire Lash!